Privacy Policy
Your Privacy Matters to Us
Introduction
Information we collect
Personal Information
We collect the following types of personal information:
- Name and contact details (email address, phone number)
- Company information
- Job title and or role
- Project-related information you provide through our online forms
- Payment information (when applicable)
Technical Information
We automatically collect:
- IP address
- Browser type and version
- Operating system
- Device information
- Cookies and similar technologies
How We Collect Information
We collect personal information through:
- Our website forms
- Direct communications (email, phone)
- Client interactions, workshops and service delivery
- Website analytics tools
- Cookies and similar tracking technologies
Use of Personal Information
We use your personal information to:
- Provide our documentation services and products
- Process and respond to inquiries
- Deliver requested information about our services
- Manage client relationships
- Send service updates and notifications
- Process payments
- Improve our services and website
- Comply with legal obligations
- Send marketing communications (with consent)
Disclosure of Personal Information
We may share your personal information with:
- Our employees and contractors who need it to provide services
- Third party service providers (e.g., payment processors, hosting providers)
- Professional advisers (lawyers, accountants, auditors)
- Government authorities when required by law
We do not sell or rent personal information to third parties.
International Data Transfers
While we primarily store all our data in Sydney, Australia, some of our service providers may store data internationally. When this occurs, we ensure:
- The recipient country has similar privacy protections to Australia
- We have contractual arrangements protecting your personal information
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure file storage systems
- Access controls and authentication
- Regular security assessments
Retention of Information
We retain personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
Your Privacy Rights
Under Australian Privacy Law, you have the right to:
- Access your personal information
- Correct inaccurate personal information
- Opt-out of marketing communications
- Make a privacy complaint
- Request deletion of your personal information (where applicable)
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyse website usage
- Personalise content
- Remember your preferences
You can control cookies through your browser settings.
Marketing Communications
We may send marketing communications if you have:
- Requested information about our services
- Used our services previously
- Explicitly consented to marketing communications
You can opt-out of marketing communications at any time.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Privacy Policy Updates
We update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification (for significant changes)
- Displaying a notice on our website
Contact Us
For privacy-related inquiries or complaints, contact us at:
Email: general@projectdocumenthelp.com.au
Phone: 1800 978 444
Address: Milton 4064, Queensland, Australia.
Making a Complaint
If you believe we have breached your privacy:
- Contact our Privacy Officer at general@projectdocumenthelp.com.au
- We will investigate and respond within 30 days
- If you’re unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
Governing Law
This Privacy Policy is governed by Australian Law and the jurisdiction of Australian Courts.